Shipping Policy

INCI-VAULT chooses the carrier and shipping service for each order, based on its size, weight, contents, and destination.

For high-value orders, we may require a signature on delivery.

All sales are final. We don't accept returns or issue refunds once an order ships. See our Refund Policy.

Orders ship within 2–3 business days. We don't ship on Saturdays, Sundays, or major holidays.

• Overnight orders placed on a Friday are delivered the following Monday.
• Not every order can ship overnight, and bulk items can't ship overnight. Contact us before ordering if you need overnight delivery.

When your order ships, we email you a tracking number so you can follow your package on the carrier's website.

You are responsible for making sure your shipping address is correct and complete, including apartment or suite numbers and ZIP code. Please check it carefully before you place your order.

• Need a change? Contact us right away. We can update the address only before your order ships.
• Once an order ships, we can't change the address.
• INCI-VAULT is not responsible for orders delivered to, or returned from, an incorrect or incomplete address you entered.
• If a package comes back to us because of an address error, reshipping costs are your responsibility.

You can add signature confirmation to a domestic order for $5.00. If you choose not to add it, INCI-VAULT is not responsible if the package is lost after delivery.

You can ask us to ship a domestic order on your own UPS or FedEx account. Add your account number in the notes at checkout, or contact us right after you place your order. We refund the prepaid shipping charge.

A $20 packaging fee applies to orders shipped on a customer's carrier account.

• No handling fee on domestic or international orders.
• $20 packaging fee when an order ships on your own carrier account.
• $25 per pallet for large freight shipments.

Some ingredients are regulated as hazardous materials and need special packaging and handling. These items ship only by FedEx Ground within the contiguous United States. They can't ship to Alaska, Hawaii, or outside the U.S.

An additional hazardous-materials fee may apply to multi-piece or large orders. At checkout, you will be asked to accept our Hazardous Materials Waiver.

Bulky or heavy orders, such as drums, ship by LTL freight on pallets. Freight quotes are estimates. The final cost and carrier can change once our freight broker prices the final weight and dimensions. We will contact you before shipping if the cost changes.

The shipping cost at checkout is calculated from product weights. The packed weight can differ because of packaging materials, so the final shipping charge may differ slightly from the estimate.

Customs duties, VAT, import taxes, and brokerage fees are set by your country and are paid by you when the package arrives. We can't predict these charges. Check with your local customs office or post office for details. A customs broker may be needed to clear your package and may charge a fee. Customs can hold packages for several days, which delays delivery.

EU and UK customers: please enter your EORI number (Economic Operators Registration and Identification number) in the notes at checkout to avoid customs delays.

Shipping insurance works the same as for domestic orders: available on request under $500, and a 1.5% surcharge over $500.

We choose from these services based on your destination and package. Delivery times are typical estimates from each carrier, not guarantees.

Please check your order as soon as it arrives. If a package is damaged, contact us within 3 business days of delivery with your order number and clear photos, and contact the carrier right away. Keep the box and packing materials. We will file a claim with the carrier and let you know the outcome.

Title and risk of loss pass to you when the carrier receives your package. If a package is lost, we will help track it and file a claim with the carrier. See our Terms of Service for details.